We cut to order and ship sashimi-grade seafood packed cold in insulated boxes with gel ice. We ship across the contiguous United States and the Hawaiian Islands. We are not able to ship to Alaska or Puerto Rico.
Getting it to you
Our weekly rhythm
We cut and ship once a week, so every order leaves at its freshest with no fish sitting on a shelf. Place your order by Monday night, we cut and pack it Tuesday, and it arrives at your door Thursday.
Orders placed after Monday night go out the following Tuesday. If you are planning around a specific date or event, order the week ahead and reach out so we can help you time it.
How your order travels
We portion your fish the day it ships, never from product sitting on a shelf. Each order is sealed, packed with gel ice in an insulated box built to hold temperature, and flown to you so it arrives cold and ready for the knife. A little condensation in the box is normal and a sign the cold chain held.
Within the Hawaiian Islands
Island orders follow the same Tuesday cut and ship and usually arrive a day sooner. Inter-island shipping is a flat rate, and orders over $150 ship free.
We ship with FedEx. A tracking number is emailed to you when your order leaves our facility.
Once it arrives
When it arrives
Open the box as soon as you can. Fresh fish should feel cold to the touch and smell clean, like the ocean, never sour or sharp. Pat it dry and refrigerate it right away. Any items that ship frozen should still be firm, so move them straight to the freezer if you are not using them that day.
How to tell it is at its best
- Smell: clean and briny, like sea air. A strong fishy odor is the first sign fish is past its prime.
- Look: bright, translucent flesh with no dullness or browning at the edges. Tuna should be deep and even in color.
- Touch: firm and springy, not soft or mushy. It should feel cold throughout.
Storing fresh fish
- Keep fresh fish in the coldest part of the fridge, ideally 30 to 34°F.
- For the best result, use it within one to two days of arrival.
- Keep it wrapped and set it on a plate or tray so any moisture drains away from the flesh.
Storing items that ship frozen
- Items that ship frozen keep well at 0°F or below.
- To thaw, move them to the refrigerator the night before you plan to use them. Thaw slowly, never on the counter.
- Use them the same day they thaw and do not refreeze.
Eating it raw
Our sashimi-grade fish is selected for serving raw. Keep it cold from the moment it arrives, use clean tools and surfaces, and serve it the day you open it. If you are pregnant, very young, elderly, or immunocompromised, the safest choice is to cook fish thoroughly.
Cooking from frozen
Items that ship frozen can go straight from freezer to pan or grill. For even cooking, a slow overnight thaw in the refrigerator is best, but a quick thaw under cold running water in sealed packaging works when you are short on time.
Our guarantee
If anything ever arrives in less than the condition we promise, take a photo and contact us within 24 hours at hello@theahiclub.com. Every box is backed by our Freshness Guarantee.