We sell the same sashimi-grade fish that supplies the islands' best kitchens, and we stand behind every box that leaves us. If your order ever arrives short of the quality we promise, we replace it or refund it.
What we promise
Cold on arrival
Your seafood arrives cold to the touch and clean smelling. A little condensation or surface chill in the box is normal, a sign the cold chain held.
True to the label
Exactly what the product page says, by species, grade, and source. Fresh fish looks bright and feels firm. Frozen items arrive solidly frozen.
Safe to serve raw
Sashimi-grade selections are chosen and handled to be enjoyed raw, kept cold from the auction floor to your door.
Why we can make that promise
We cut to order the day your fish ships, never from product sitting on a shelf. Each order is packed cold with gel ice in an insulated box built to hold temperature, and flown out so it reaches you fast. What lands on your counter is as close to the auction floor as a package can get.
If something is not right
A genuine quality problem, we will always make right. Here is how it works, and it takes one reply.
- 1Tell us within 24 hoursContact us within 24 hours of delivery so we can act while everything is fresh.
- 2Send a few photosA quick set of photos lets us see exactly what arrived. The full list is below.
- 3Replace or refundWe replace the item on your next shipment or refund it, whichever you prefer.
Please include
- Your order number, which begins with AC- and is on your confirmation email
- The item or items affected
- A short description of the issue, what was wrong and how it arrived
- Photos, clear and well lit:
- the outside of the shipping box, so we can rule out damage from the carrier
- the affected product
- a close-up of the concern
- the inside of the box with the gel packs
- The delivery date, and whether the box was handed to you or left at the door
Use the subject line Claim - your order number and we will reply within one business day.
What we cannot take back
Because seafood is perishable, we cannot accept returns of product that has been opened, cooked, or stored. We also cannot cover a box that could not be delivered as scheduled, for example one left out after a missed delivery or held up by an incorrect address. Choosing an arrival day when someone can receive the box keeps your fish at its best.
Our standard
More than forty years in Honolulu's food business taught us that trust is the whole business.
See our Shipping page for arrival timing, and Storage & Handling for keeping your fish at its best once it lands.